25 honest questions. 5 quotients. Under 5 minutes. Find out where you are strong — and where your biggest growth opportunity is hiding.
Help us improve the program by telling us a bit about your background. You can skip this.
These questions are purely for product research. They won't affect your scores.
1. I follow a consistent diagnosis process every time a customer hands me a device.
2. I can confidently explain to a customer what is wrong, what I will do, and how long it will take.
3. I know exactly which technical skill I need to develop most right now.
4. When I face a repair I haven't seen before, I am able to diagnose it using a logical process — not guessing.
5. I track and review my repair outcomes to improve my process over time.
6. I let customers finish explaining their situation before I touch the device or quote a price.
7. I know how to handle an angry or frustrated customer without becoming defensive.
8. I follow up with customers after a repair to make sure they're satisfied.
9. I can tell when a customer doesn't understand my explanation and I adjust how I say it.
10. I discuss my prices confidently without feeling the need to apologize or justify them.
11. I tell customers honestly when their device doesn't actually need a repair.
12. I charge prices that reflect the real value of my work, even if a customer could find someone cheaper.
13. I feel like a legitimate professional who deserves to earn well for the skills I have built.
14. The decisions I make in my shop are based on what is right, not just what earns me the most right now.
15. I have a clear reason for doing this work that goes beyond just earning money.
16. I show up consistently to my work even on days when I have no motivation.
17. I have specific systems and routines — not just intentions — that keep me productive each day.
18. I complete the important tasks I planned for the day at least 80% of the time.
19. When I fall off track, I have a clear process to restart without losing days to guilt or overthinking.
20. I have someone or something that holds me accountable to the goals I set for myself.
21. I share knowledge with other techs without expecting anything in return.
22. I have at least one tech I can call or message when I face a repair I can't solve.
23. I actively participate in tech communities, groups, or local networks in my area.
24. I have a plan for building professional relationships that will benefit my career over time.
25. I actively look for ways to help newer techs grow, not just my own business.
Select all that apply. This helps us build the right program for techs like you.
Answer at least 20 out of 25 questions to get your results.
Here's an honest look at where you are today across the five quotients of a Confident Tech.
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The Confident Tech Membership addresses all 5 quotients — with video lessons, activities, challenges, and a community of serious techs. Designed specifically for Filipino cellphone technicians.
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